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Omnichannel Customer Journey PowerPoint Presentation
from deck Omnichannel Retail Strategy Presentation (PPT Template)

Slide content:

This slide presents the omnichannel customer journey through the main stages like awareness, consideration, decision, retention, and advocacy. We split the journey through both physical and digital touchpoints with a connecting line, so you can present this type of extensive information more simply and cleanly. In our example, we have put outdoor advertising as a physical touchpoint for awareness, blogs in consideration in the digital touchpoints, brick-and-mortar stores for both consideration and decision as a physical touchpoint, e-store as a deciding factor, and newsletter for advocacy in the digital touchpoints. Adding representative icons can help your audience understand everything in a faster way. We have added also enough space above every point so you can add a short description. This PowerPoint template is part of the Omnichannel Retailing Strategy presentation. Click on the slide to see the whole deck.

Slide infographic description:

Touchpoints Diagram, Gradient Color Arrow-Shaped Vector Banner, Billboard Icon, PC Icon, Store Icon, E-Shop Icon, Letter Icon

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