NPS Survey Results Dashboard: Net Promoter Score Calculation of Promoters, Passives, Detractors Shares Data Charts

This PowerPoint slide provides a visual representation of Net Promoter Score (NPS) survey results, a key metric for gauging customer loyalty and satisfaction. The slide effectively summarizes the distribution of respondents across three categories: Promoters, Passives, and Detractors. It also highlights the overall NPS score, offering valuable insights into customer sentiment and potential areas for improvement. This infographic-style slide can be incorporated into various business presentations, including: customer experience (CX) presentations: To showcase the impact of CX initiatives on customer loyalty and NPS trends; marketing presentations: To demonstrate the effectiveness of marketing campaigns in driving customer satisfaction and positive word-of-mouth; sales presentations: To highlight the company's commitment to customer satisfaction and the value proposition that leads to high NPS scores.

What Does This NPS Survey Results Dashboard: Net Promoter Score Calculation of Promoters, Passives, Detractors Shares Data Charts Include?

• Three Excel-driven donut charts representing Promoters, Passives, and Detractors, each color-coded in green, yellow, and red respectively
• Percentage labels within each segment indicating the proportion of respondents in each category
• A numerical NPS score displayed prominently in the donut chart
• A horizontal rating scale at the top depicting the NPS score distribution across the 0-10 rating scale.
• Outline icons of happy face, neutral face, and sad face

This NPS Survey Results Dashboard is a part of our NPS Analysis Dashboards: Net Promoter Score Calculation of Promoters, Passives, Detractors Shares Data Charts for Customer Loyalty Metrics PPT Template.