Net Promoter Score (NPS) Formula Explained

This PowerPoint slide provides a clear and concise explanation of the Net Promoter Score (NPS) formula, a widely used metric for gauging customer satisfaction and loyalty. The slide features a simple infographic design that effectively conveys the key concepts of NPS, making it an ideal addition to presentations on customer experience, marketing strategies, or business performance.

What Does This Net Promoter Score (NPS) Formula Explained Slide Include?

• A central question "How likely are you to recommend the brand to friends or family?" highlighting the core concept of NPS
• A visual scale ranging from 0 (not at all likely) to 10 (extremely likely) to represent customer responses
• A clear explanation of the three customer categories: Promoters, Passives, and Detractors
• A concise formula for calculating NPS: % Promoters - % Detractors
• Color-coded segments for Promoters (green), Passives (blue), and Detractors (red) for easy visual distinction
• Outline icons of people, customers, clients, promoters, passives, and detractors

This Net Promoter Score (NPS) Formula Explained Slide is a part of our Customer Experience Metrics Diagrams PPT Template.