Net Promoter Score (NPS) Categories Comparison Chart

This PowerPoint slide provides a comprehensive overview of the Net Promoter Score (NPS) system, a widely used customer loyalty metric. It delves into the characteristics of the three customer categories – Promoters, Passives, and Detractors – and highlights their impact on business growth and customer retention. This infographic-style slide can be effectively incorporated into presentations related to customer satisfaction, marketing strategies, and business performance.

What Does This Net Promoter Score (NPS) Categories Comparison Chart Include?

• A horizontal layout with three distinct sections representing the three NPS categories – Promoters, Passives, and Detractors
• Clear demarcation of each category section using contrasting colors – green for Promoters, blue for Passives, and red for Detractors
• Bulleted points outlining the key characteristics of each customer category
• A numerical scale ranging from 0 to 10 at the bottom, representing the NPS rating system
• Outline icons of people, customers, clients, promoters, passives, and detractors

This Net Promoter Score (NPS) Categories Comparison Chart is a part of our Customer Experience Metrics Diagrams PPT Template.