Net Promoter Score Calculation Formula and NPS Categories Explanation

This PowerPoint slide provides a comprehensive overview of the Net Promoter Score (NPS) metric, including its calculation formula and the categorization of customer responses. It is an ideal visual aid for presentations focused on customer loyalty, satisfaction, and feedback analysis. The clear and concise infographic design effectively conveys the key concepts of NPS, making it a valuable tool for business presentations related to customer experience management.

What Does This Net Promoter Score Calculation Formula and NPS Categories Explanation Slide Include?

• A central question highlighted in bold: "How likely (from 0 to 10) are you to recommend us to your friends or family?"
• A visual representation of the NPS scale, ranging from 0 to 10, with color-coded segments for Detractors (0-6), Passives (7-8), and Promoters (9-10)
• A clear explanation of the NPS calculation: NPS = % Promoters - % Detractors
• A concise definition of each customer category: Detractors are unlikely to recommend the company, Passives are neutral, and Promoters are highly likely to recommend the company
• Outline icons of people, rating, promoters, passives, detractors

This Net Promoter Score Calculation Formula and NPS Categories Explanation Slide is a part of our NPS Analysis Dashboards for Customer Loyalty Metrics PPT Template.