KPI Metrics 15. Employee Satisfaction ESI

Slide Content

The slide presents two key metrics for measuring employee satisfaction: the Employee Net Promoter Score (eNPS) and the Employee Satisfaction Index (ESI). The eNPS, with a target of over 50, measures willingness to recommend the workplace; it's currently at 35. ESI targets over 80 but is at 60, gauging satisfaction with workplace conditions. Comments highlight that an ESI of 60 indicates areas needing improvement, such as career development and communication.

Graphical Look

• Layout: The slide is divided into three columns with outlined borders, each highlighting different content (scores, index, comments).

• Colors: Blue, red, and green are prominently used to categorize and emphasize different metrics and sections.

• Icons: Thumbs up for promoters, neutral for passives, and thumbs down for detractors represent different employee sentiments.

• Gauge Charts: Two semicircle gauges with red and blue sectors show the comparison of actual vs. target scores visually.

• Text Boxes: Descriptive text boxes for “Comments” with a minimalist illustration of a person with a heart.

Overall, the slide is concise and visually structured, with clear differentiation between each section for easy readability and interpretation.

Use Cases

• Highlighting areas of improvement in HR presentations.
• Communicating employee satisfaction results to management.
• Strategizing enhancements in workplace morale and engagement.
• Presenting employee feedback in departmental meetings.