Customer Journey from Clients and Company Perspective

This PowerPoint slide visually illustrates the customer journey from both the client's and company's perspectives. It highlights the key stages of the customer journey, aligning them with the client's goals and the corresponding company goals at each stage. This infographic-style slide can be effectively used in business presentations to explain the customer journey concept, emphasize the importance of aligning customer and company goals, and showcase a customer-centric approach to business strategy.

What Does This Customer Journey from Clients and Company Perspective Slide Include?

A central two-way spiral arrow representing the customer journey, divided into three main phases: Awareness, Consideration, and Decision
Client's goals aligned with each phase of the customer journey: Solution, Value, Access, Repetition, Sharing
Company's goals aligned with each phase of the customer journey: Traffic, Leads, Sales, Retain, Referrals
A clear and concise layout with contrasting colors for easy readability
Outline icons of a puzzle, magnifying glass, value research, box, product, arrow, share, aye, traffic, email, address, handshake, agreement, reverse, exchange, conversation, dialogue

Customer Journey from Clients and Company Perspective
from deck Customer Experience Management Strategy Processes (PPT Template)