Authors of this presentation template

Content advisory by Katarzyna Podlejska, CX Strategy Consultant
Contact: Katarzyna’s LinkedIn profile
Design by infoDiagram designer.
Contact: here

How do you define Customer Experience?

Customer Experience is customers’ perception of their interactions with a product, service, brand or company at different stages of the Customer Journey and in various Touch Points. Customer experience is today a number one priority. It is overtaking price and product as brand differentiators.

Why use a Customer Experience graphics template?

If you want to successfully implement customer experience projects across your organizations and show how important customer satisfaction is to your business use our visualizations that will help you to convey this message in an eye-catching and attractive format.

You can reuse our infographics and tailor them to your needs in order to upgrade your presentation slides. The majority of our slides have a space for your text/comments, so it is very easy to extend presented ideas. We also include detailed instruction on how to alter the content, values, colors and look and feel of our slides.

Where can you use the CX Management Overview presentation deck?

Using infographics will help you emphasize the importance of Customer Experience to your audience.

Present benefits of an excellent Customer Experience to your business

Visualize the relationship between Customer Promise, Customer Journey, Customer Touch Points and Customer Experience

Explain visually the values or experiences promised to your customers

Illustrate Customer Journey, including Digital and Physical Consumer Touchpoints

Compare Customer Journey from Clients and Company Perspective, presenting both parties goals

Show Customers’ Pre-Purchase, Purchase and Post-Purchase Satisfaction levels

Design Customer Experience objectives and strategies to be accomplished starting from Customer Profile, Promise and Journey to Customer Experience Measurement, Analysis to Improvement

Try using those PowerPoint illustrations to present your content visually in an elegant way.

All graphics are editable, so you can modify the colors and text. We also added a general icon collection at the end of the presentation deck. Optionally you can also extend the collection by more PPT symbols (see Related Diagrams section).

Fully editable in PowerPoint set of vector shapes fully editable by using built-in PowerPoint tools, including

change the color of all shapes filling and its outline, including icons
adding shadows
changing shape and size, rotating, flipping the object
putting shapes behind or on top of text

See editing demonstration in our HowTo Videos.

Customer Journey Definition Explanation Map PPT Icon from deck Customer Experience Management Strategy Processes (PPT Template)

Related products

Customer Journey Definition Explanation Map PPT Icon
from deck Customer Experience Management Strategy Processes (PPT Template)