Customer Journey Analytics – Purchase FunnelAwareness, Consideration, Purchase Decision, Customer Retention, Customer Advocacy
Customer Experience Metrics Diagrams (PPT Template)
Customer Journey Analytics - Purchase Funnel
This PowerPoint slide provides a comprehensive overview of the customer journey, from initial awareness to advocacy. It breaks down the customer journey into five key stages: Awareness, Consideration, Purchase Decision, Customer Retention, and Customer Advocacy. For each stage, the slide provides relevant survey questions to help businesses gather insights into customer behavior and preferences. This slide can be used in various business presentations, such as marketing strategy meetings, customer experience workshops, and sales training sessions.
What Does This Customer Journey Analytics - Purchase Funnel Slide Include?
- Five distinct sections representing the five stages of the customer journey: Awareness, Consideration, Purchase Decision, Customer Retention, and Customer Advocacy
- Each stage is represented by a horizontally aligned rectangle in a distinct color: navy for Awareness, blue for Consideration, turquoise for Purchase Decision, green for Customer Retention, and yellow for Customer Advocacy
- Each stage section includes a corresponding survey question related to that stage
- Outline icons of a light bulb, innovation, idea, magnifying glass, research, analysis, basket, cart, purchase, revenue, profit, money, cash, megaphone, marketing, ads