BPO Service Transition Framework roles customer sponsor ppt icon
from deck Transition Framework, Business Process Outsourcing Toolbox (PPT diagrams)

Slide contents:

  • BPO role
  • Service Transition Framework roles
  • Customer
  • Sponsor
  • Service owner
  • Subject Matter Experts
  • SME
  • Project Manager
  • delegation
  • BPO Transition Framework
  • process mapping
  • business support

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