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Transition Framework, Business Process Outsourcing Toolbox (PPT diagrams)
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- Usage example
- Description
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Usage example
Description
BPO Transition Framework diagrams. Business Process Outsourcing method schema and workflows with icons visuals, editable in PowerPoint
- Transition Framework service and Process transfer to new location schema
- Key areas of Transition framework, Phased approach
- 4 phases, milestones, results: Initiate, Plan, Change, Operate
- Phase flowcharts with symbols of People, Process, System and infrastructure, Risk, Finance, Project
- fully editable style, size and colors
Content:
Transition Framework of Business Process Outsourcing (BPO)
method - presentation slides with process diagrams and pictograms
Package content:
- Transition Framework as a method to transfer services from one location to another (usually Shared Services) location. From "As is" sending location to "To be" receiving location
- Key areas of Transition framework of Phased approach: Controlled and Managed, Defining key roles and results, Structured across key areas, Best Practice
- Four key BPO phases and milestones, with respect to Confidence, Maturity and Benefits: Initiate - project approved, Plan - Readiness confirmed, Change - Go live, Operate - Handover to operations
- Phase flowcharts with symbols of People, Process, System and infrastructure, Risk, Finance, Project
- Phase 1 Initiate - Understand the current state. Phase results
- Phase 2 Plan - Preparations. Phase results
- Phase 3 Change Implement - Execution of transition
- Phase 4 Operate - Make it business as usual
- BPO Transition Framework roles: Customer, Sponsor, Service owner, Subject Matter Experts (SME), Project Manager
- fully editable style, size and colors
- Icons in handdrawn scribble style graphics.
- Icons for light background and dark background
- changing color of the icon filling and its outline
- adding shadows
- changing shape and size, rotating, flipping the object
- putting shapes behind or on top of text
Authors
- Topic contributor: Radek Sawa, Horton Change - BPO Project Management
- designer: Peter Zvirinsky
- Contact: here