FINANCIAL REPORTS
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Reviews
Sus gráficos añaden un toque agradable a mis presentaciones y recientemente los usé para una de mis reuniones generales. Su conjunto de herramientas añade profesionalismo a mis diapositivas. En lugar de usar imágenes prediseñadas estándar.
Necesitaba un aspecto fresco para algunas de mis diapositivas. Había intentado encontrar una forma de crear un efecto de pincel, de subrayar, acentuar, añadir algo de color y los marcadores escritos a mano fueron justo lo que necesitaba. Muy fácil de usar, fácil de ajustar el tamaño, cambiar el color. Fue una solución asequible y perfecta, y estoy feliz de recomendarla.
El aspecto nítido y limpio de los gráficos, y el hecho de que me permitiera editar y cambiar fácilmente los colores para que coincidieran con la plantilla fue mi principal razón para comprarlos.
Usage example
Description
Set of diagrams showing:
- org charts of IT departments
- support model according to ITIL® best practices
Definitions
- Operations - teams which specialize in operations and support of production systems.
- Service Management - business facing layer of IT department. Roles which ongoingly cooperate with business customers to ensure business-IT alignement.
- Development - organization delivering resources for development of new solutions, e.g. Java programmers, solution architects. Project Managers ususally are placed in development departments.
- Governance - team responsible for ensuring corporate and IT governance are aligned. Furthermore the team is responsible for overall quality of services provided by IT Organization and management of external vendors.
- Incident - an event that distrupts or might distrupt a service.
- Problem - an unknown cause for incidents. E.g. bug in the code, software miss-configuration.
- Level 1 - Service Desk - function in IT Organization responsible for being single point of esclation for incidents and service request.
- Level 2 - support group acting as a 2nd escalation level. The group has overall technical understanding of Service provided for end user. Should be able to resolve up to 90% of incidents
- Level 3 - higly specialized group in technology domain. Resolves uniqe incidents and works on permement solutions to problems
Sources
- "The official Introduction to the ITIL® Service Lifecycle", TSO, 2007
Author
- Marcin
- contact: (here)
Slides included in this PowerPoint Presentation:
How to Edit
How to edit text & colors
How to expand / shorten diagram
How to Replace Icons in infoDiagram PPT
