Cover and narrative setup
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Cover and narrative setup
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Description
Set of diagrams showing:
- org charts of IT departments
- support model according to ITIL® best practices
Definitions
- Operations - teams which specialize in operations and support of production systems.
- Service Management - business facing layer of IT department. Roles which ongoingly cooperate with business customers to ensure business-IT alignement.
- Development - organization delivering resources for development of new solutions, e.g. Java programmers, solution architects. Project Managers ususally are placed in development departments.
- Governance - team responsible for ensuring corporate and IT governance are aligned. Furthermore the team is responsible for overall quality of services provided by IT Organization and management of external vendors.
- Incident - an event that distrupts or might distrupt a service.
- Problem - an unknown cause for incidents. E.g. bug in the code, software miss-configuration.
- Level 1 - Service Desk - function in IT Organization responsible for being single point of esclation for incidents and service request.
- Level 2 - support group acting as a 2nd escalation level. The group has overall technical understanding of Service provided for end user. Should be able to resolve up to 90% of incidents
- Level 3 - higly specialized group in technology domain. Resolves uniqe incidents and works on permement solutions to problems
Sources
- "The official Introduction to the ITIL® Service Lifecycle", TSO, 2007
Author
- Marcin
- contact: (here)
Slides included in this PowerPoint Presentation:
Reviews
Vos graphiques ajoutent une belle touche à mes présentations et je les ai récemment utilisés pour l'une de mes réunions générales. Votre boîte à outils ajoute du professionnalisme à mes diapositives. Au lieu d'utiliser des cliparts standards.
Claude Jones, Directeur de l'ingénierie, @Walmartlabs, USA
J'avais besoin d'un nouveau regard sur certaines de mes diapositives. J'ai essayé de trouver un moyen de créer un effet de pinceau, de souligner, d'accentuer, d'ajouter de la couleur et les marqueurs manuscrits étaient exactement ce qu'il fallait. Très facile à utiliser, facile à ajuster la taille, à changer la couleur. C'était une solution abordable et parfaite et je suis heureux de la recommander.
Anonymous, US
L'aspect net et épuré des graphiques, et le fait qu'il m'ait permis d'éditer et de changer facilement les couleurs pour les adapter au modèle, ont été les principales raisons de mon achat.
Brandie Jenkins, Développeur E-learning, USA
How to Edit
How to edit text & colors
How to expand / shorten diagram
How to Replace Icons in infoDiagram PPT
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