E-commerce Customer Journey Process Map

This PowerPoint slide visually illustrates the various stages a customer goes through in an e-commerce transaction, from initial site visit to product delivery. It effectively breaks down the customer journey into distinct phases, highlighting key touchpoints and actions along the way. This slide can be used in business presentations to: enhance understanding of the customer experience in e-commerce; identify opportunities to improve customer engagement and satisfaction; optimize marketing and sales strategies for each stage of the customer journey.

What Does This E-commerce Customer Journey Process Map Include?

• A horizontal timeline divided into two phases: Purchase, and Post-Purchase
• Each phase is represented by a distinct color block: orange for Purchase, and turquoise for Post-Purchase
• Within each phase, icons and text labels depict specific customer actions and touchpoints
• Arrows connect the phases and actions, indicating the progression of the customer journey
• Flat icons of website, online shop, search, magnifying glass, research, basket, purchase, cart, checkout, credit cart, payment, map, tracking, truck, delivery, transportation, return, arrows

This E-commerce Customer Journey Process Map is a part of our E-commerce Analysis Management Presentation PPT Template.