Business Transformation
Visualize your strategy with ease
Service Levels for B2B Segments Matrix Table
from deck
B2B Customer Segmentation Models Presentation (PPT Template)
Service Levels for B2B Segments Matrix Table
Slide Content
The slide provides a matrix comparison of service levels available to different B2B customer segments. Each row represents a customer segment starting with Key Accounts followed by Segment B to Segment E. Corresponding columns titled Service A to Service F show if the service is available to a segment, indicated by a green checkmark, or not available, indicated by a red cross. Key Accounts enjoy all services except Service D and E, while other segments have varied access to these services.
- Segment B gets all but Service C and E, which might suggest a focus on diversified offerings minus a couple.
- Segment C lacks access to Services B and E, perhaps indicating a more specialized or targeted service strategy.
- Segment D is provided with all services aside from Service B, suggesting a nearly full range of offerings.
- Segment E shows the most selective service access, with Services C, D, and F only, indicating a specialized or limited service model.
Graphical Look
- Theme: The slide has a clean and professional look with a white background and alternating light and dark grey shades for row differentiation.
- Title: Located at the top, the title of the slide has a bold font and is larger than the other text elements.
- Icons: Each customer segment row has a distinctive icon on the left side, providing a visual cue for the segment type.
- Column Headers: Service A to Service F are clearly labeled in blue rectangular shapes with white text, spanning the top row.
- Checkmarks: Green checkmarks signify the availability of a service within a segment and are placed centrally in their respective cells.
- Crosses: Red crosses indicate the absence of service offerings in a segment and are similarly centered in their cells.
- Row Labels: Labeled with a dark blue background and angled cut, the row labels identify each customer segment using white text for contrast.
The slide uses a standard matrix layout with a harmonious color scheme, where ### Use Cases
- Sales Presentations: This slide can be used to outline available service options to potential clients, demonstrating the customization of services per client tier or segment.
- Internal Training: Employed for training new team members on how service offerings vary across different customer segments, aiding in understanding company strategy.
- Strategy Meetings: Useful in discussing the strategic allocation of resources to tailor services for specific market segments within the company.
- Customer Relationship Management: Can be a tool for customer service teams to quickly reference which services apply to particular client segments, ensuring accurate and efficient client support.