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Presenting Customer Attitude with Net Promoter Score
from deck Customer Profile People Silhouettes (PPT icons clipart)

Presenting Customer Attitude with Net Promoter Score

Slide Content

The slide presents the concept of a Net Promoter Score (NPS), a widely-used indicator of customer loyalty. A graphical scale ranging from 0 to 10 showcases different levels of customer satisfaction, from negative to positive. This format is effective for visualizing how customers might promote a company's product or service, with two silhouetted figures at opposite ends underscoring the extremes of customer attitude.

Graphical Look

  • Title text "Net Promoter Score" is prominent at the top center of the slide.
  • Two human silhouettes, one labeled 'Negative' with a red tie on the left, the other 'Positive' with a blue tie on the right, frame the slide visually.
  • A horizontal gradient scale with eleven circles represents the score range from 0 to 10.
  • Colors of the circles shift from red through orange to light blue, indicating the transition from negative to positive sentiments.
  • The numbers 0 and 10 are prominently displayed at the ends of the scale, with 5 situated at the midpoint.
  • The slide's design has a professional and clean aesthetic, with a balanced use of space and figure-ground contrast.

The slide has a minimalistic and professional appearance, with a clear visual focus on the scale of customer satisfaction. The use of human silhouettes adds a personal touch, while the color gradient effectively conveys the emotional spectrum.

Use Cases

  • Presenting customer satisfaction results during a business or marketing presentation.
  • Explaining the importance of NPS in measuring customer loyalty at a corporate training or workshop.
  • Comparing customer attitudes before and after implementing new business strategies or services.
  • Highlighting the impact of customer service improvements in a stakeholder meeting.

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